Terms of Service

1. Acceptance of these terms

By using safirihorizons.co.ke ("the site"), submitting a booking request, or creating an account, you agree to these Terms of Service. If you don't agree, please don't use the site.

2. What a booking request is

Submitting the booking form sends a request, not a confirmed booking. It creates no binding contract between you and Safiri Horizons. A dedicated travel specialist reviews every request and replies — usually within 24 hours — with availability, a final itinerary, and pricing. A trip is only confirmed once you and our team have agreed on these details and any required deposit has been paid, through a separate process outside this site.

3. Pricing & currency

Prices shown on the site are illustrative starting prices per person, based on static, periodically-updated exchange rates for the currency switcher (USD/EUR/GBP/KES). They are a guide, not a quote — your travel specialist will confirm the exact, current price and currency for your itinerary before you book.

4. Accounts

Creating an account lets you view your own saved booking requests. As explained in our Privacy Policy, this is a lightweight system: your session data lives in your browser only. You're responsible for keeping your device and browser secure, since anyone with access to it can access your saved account data.

5. Acceptable use

You agree not to misuse the site — for example, by submitting false booking or contact information, attempting to interfere with its normal operation, or using it to send spam through our forms.

6. Intellectual property

The text, illustrations, branding, and design on this site belong to Safiri Horizons unless otherwise noted, and may not be copied or reused without our permission.

7. Third-party links

The site may link to third-party services (such as WhatsApp) or reference third-party providers (such as Netlify and Zoho, who help us operate the site — see our Privacy Policy). We aren't responsible for the content or practices of external sites.

8. Travel risk acknowledgement

International travel carries inherent risks — including but not limited to health, safety, weather, and local conditions at your destination. Once a trip is confirmed, your travel specialist will share relevant guidance, but you're responsible for reviewing your own government's travel advisories, obtaining appropriate travel insurance, and meeting any visa, vaccination, or entry requirements for your destination.

9. Disclaimer & limitation of liability

The site and its content are provided "as is". While we aim for accuracy, we don't guarantee that every detail (pricing, availability, descriptions) is error-free or current at every moment. To the extent permitted by law, Safiri Horizons isn't liable for indirect or consequential losses arising from your use of the site itself; confirmed trip bookings are governed by the separate terms agreed with your travel specialist at the time of confirmation.

10. Governing law

These terms are governed by the laws of Kenya, and any disputes will be subject to the jurisdiction of the Kenyan courts.

11. Changes to these terms

We may update these terms as our services evolve. Material changes will be reflected by updating the date at the top of this page.

12. Contact us

Questions about these terms? Email hello@safirihorizons.co.ke.